baazi software Privacy Policy

1 Introduction and Scope

baazi software ("Platform", "we", "our") treats the protection of users' personal information as its highest priority. This privacy policy ("Policy") explains what information we collect about you and how we handle it when you visit our website, open an account, place a bet, or use any of our services.

This Policy is an integral part of baazi software's Terms and Conditions. By starting to use the Platform, you are considered to have given your consent to the data processing practices described in this Policy. This Policy applies to all users in Bangladesh.

If you disagree with any part of this Policy, please contact our support team before using our services. Our support team is available 24/7 via live chat and email in both Bengali and English.

2 Types of Information Collected

We collect two types of information — what you provide directly, and what is collected automatically.

2.1 Information You Provide

Information you submit during registration, verification, and transactions includes:

• Full name, date of birth, and nationality
• Valid email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Payment method details (required details for bKash, Nagad, Rocket, or bank account)
• Messages or documents sent when contacting our support team

2.2 Automatically Collected Information

Information collected technically while you use the Platform:

• IP address and device identifier information
• Browser type, operating system, and device type
• Login time, session length, and usage patterns
• Page visits, click patterns, and navigation history
• Data collected through cookies and similar tracking technologies
• Betting and gaming activity history

3 Purposes of Data Use

We use the collected information for the following purposes:

3.1 Account Management and Verification

Information is needed to create, manage, and secure your account. It is used for OTP verification, password recovery, and detecting suspicious logins. baazi software only allows persons aged 21 or older to open an account, and this information is also used for age verification.

3.2 Transaction Processing

Your payment information is used to verify and securely complete deposit and withdrawal requests. The relevant details are needed to confirm transactions via bKash, Nagad, Rocket, or bank transfer.

3.3 Customer Service and Communication

Our support team uses your information to resolve your complaints, questions, or issues. It is also used to send bonus eligibility notices, account security alerts, and necessary updates.

3.4 Fraud Prevention and Security

Information is analysed to detect multiple account creation, bonus abuse, and suspicious financial activity. This process is essential for platform security and protecting all users' interests.

3.5 Service Improvement

By analysing user behaviour and preferences, we continuously improve our gaming experience, payment processes, and overall platform.

4 Sharing Information with Third Parties

baazi software does not sell your personal information to third parties for commercial or advertising purposes. However, information may be shared on a limited basis in the following cases:

• Payment Processors: Necessary information is shared with recognised payment gateways and financial institutions in Bangladesh to complete transactions.
• Technology and Infrastructure Providers: With selected partners for server hosting, data storage, and cybersecurity services — they are also bound to uphold the same privacy standards.
• Game Studios: Relevant game providers may receive certain session data to ensure game functionality and the integrity of results.
• Legal Obligations: Information may be provided in accordance with a lawful order from a government or law enforcement authority.

Outside the above cases, your explicit consent will be obtained before any information is shared.

5 Data Retention and Security Measures

We apply technical and organisational security measures in line with industry standards to keep your data secure.

5.1 Encryption

All our connections are protected by SSL encryption. Data is encrypted during transfer, and stored data is also kept in encrypted form.

5.2 Access Controls

Only specific staff members can access your sensitive information, and only when required for their work. All access is logged and regularly audited.

5.3 Data Retention Period

Information for active accounts is retained as needed. Even after an account is closed, financial transaction records are kept for a defined period in line with legal obligations. Once no longer needed, data is securely deleted or anonymised.

6 Cookie Policy

baazi software uses cookies to run the platform smoothly and to improve your experience. Cookies are small text files stored in your browser.

6.1 Essential Cookies

These are essential for maintaining login sessions, remembering language preferences, and managing security tokens. Without these cookies the platform does not function properly.

6.2 Functional Cookies

These cookies are used to remember your gaming preferences, interface settings, and recent activity. They make each of your visits easier.

6.3 Analytics Cookies

Analytics cookies are used to understand how different parts of the platform are being used and to identify errors. This information is not personally identifiable.

You can manage cookies from your browser settings. Keep in mind that disabling certain cookies may cause some platform features to stop working properly.

7 Your Rights

As a baazi software user, you have the following rights regarding your personal information:

• Right to Access: You can ask to see what information we hold about you.
• Right to Rectification: If any of your information is incorrect or outdated, you can request that it be corrected.
• Right to Erasure: In certain circumstances you have the right to request that your information be deleted, although some information may be required to be retained for legal or contractual reasons.
• Right to Object to Processing: You can object to your information being used for specific purposes.
• Right to Data Portability: You can request your information in a structured, readable format.

To exercise these rights, contact our support team via live chat or email. We respond in both Bengali and English, 24/7.

To learn about responsible play on our platform, read the Responsible Gaming page — it contains detailed information about the controls you have over your account.

8 Protection of Minors' Information

baazi software is only for persons aged 21 or older. We do not knowingly collect personal information from anyone under 21. If you believe a minor's information may be in our database, please notify us immediately.

To learn more about our position on this matter, visit our About Us page, which contains a description of our values and commitments.

9 International Data Transfers

Depending on how our servers and services operate, your information may be stored or processed on servers located in different countries. Wherever data is processed, we ensure the protection standards described in this Policy and require the same from our third-party partners.

10 Policy Changes and Contact

baazi software reserves the right to update this privacy policy as needed. If any significant changes are made, we will notify you via your registered email or through the platform. The date of the latest update will always be shown at the top of this Policy.

If you have any questions or concerns about this Policy, please contact us:

For general enquiries, read our FAQ — it has answers to many questions about accounts, payments, and security.